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Moderator: Debs from SiteSell

#1367965 by Help Elf from SiteSell
Tue Mar 28, 2017 7:51 pm
Hi Everyone. Help Elf here. Today we have an enhancement for everyone who has a form on their site (is there an SBIer who doesn't?). And another for those SBIers who use Quick Upload It! to view HTML files that they create in an editor.

More Anti-Spam Enhancements

A few weeks ago, we added Google's reCaptcha to Connected Services, so that you could add reCaptcha to your FBI! forms. (The system added it automatically to any form that already had the graphic challenge activated.)

A week later, we added reCaptcha to Content 2.0 invitations and comment forms.


We discovered by looking through a lot of stats (and receiving a few reports from SBIers) that a surprising amount of spam was still making it through to inboxes, even with reCaptcha activated.

So we went hunting for a solution, and we bagged what the Dev team thinks will take a big bite out of spam numbers.

The team went out and found all the anti-spam measures and combined many of them. Each of these (e.g., Akismet) is known to cut down on spam quite a bit. Put them together and you do indeed have a fortress surrounding you (okay, around your forms).

And here's the best news of all...

There's literally nothing for you to do. Even if you don't have the graphic challenge activated in FBI!, even if you're not using reCaptcha, all these combined anti-spam services are working behind the scenes to keep your inbox clean. (We do, though, recommend activating reCaptcha to cut it down even more.)

We've tested our system thoroughly, ensuring that it's filtering out spam and not filtering out the stuff you might want (false positives). And the Dev team will continue to keep an eye on it. If you do think that you should have received a contact form email or a C2 submission, and you didn't, please contact Support and advise them of when the form was sent, the name and email address of the sender, and, if possible, the content of the message.

The team will then investigate.

Quick Preview It! Change

Most browsers now don't support, or will stop supporting, Java. Unfortunately, Java is what's needed to run Quick Preview It!.

So the Dev team (they've been busy!) developed an application (both Windows and Mac OS versions) that you can download and install on your computer. Whenever you want to preview the images and the content in SBI! Includes before uploading a page, simply launch the new QuickPreviewIt app, click a couple of buttons, and you'll see what your page will look like live.

You can download either of the apps (Windows or Mac) from the revised help file...

Please let us know what you think, right here in this thread.

And if you think something isn't working the way you expect it to work, please contact Support. They'll investigate and send it on to the Dev team.

Until next time!
#1368266 by Cat from
Sun Apr 02, 2017 5:23 pm
A great big THANKS to the awesome team that keeps us focused on building our online businesses :!: It just goes to prove there's no place better to be than SBI! 8)
#1368347 by ken-admin
Mon Apr 03, 2017 7:57 pm
Hi to all,

Just in case you were interested about how the beefed up form anti-spam system is working (I was - so I asked the team ;-) )...

Those form spambots are incredibly sophisticated. Google's reCaptcha (the last upgrade we had done to fight the tide) only eliminated ~70% of the SpamBots. Batting .300 vs Google's technology is pretty impressive (even "bad guys" can "impress" ;-) ).

However, by adding our 2nd tier of filters (using 4 different systems(!) ), we can eliminate almost all of the remainder. For example, Nori was getting about 20 per day. Even after reCAPTCHA, 5-10 were slipping through.

Needless to say, this is pretty upsetting to those who still pay her for leads or finder's fees. Nori had to take the clients' emails off the cc list, inspect personally and then forward the good leads.

Now? Zero. None since we launched. Needless to say, she's pretty happy (and you thought we did this stuff for YOU??? 😂 😂 😂 )

When you eliminate all or almost all, however, we worried about possible false positives. Might we be blocking out some good messages, too? We've been monitoring for that manually, chewing up a ton of human hours.

Amazingly, there simply aren't any. And the reason is reassuring...

The spammers seem to be so content with a .300 batting average, that they don't worry about the wording of their messages. The occasional one may use "Vi@agr@" to disguise the word, but the filters we use are onto that basic level of trickery.

That makes it pretty easy for our "post-Google reCAPTCHA filtering" to pick up and eliminate the rest, while keeping all the real submissions. I suspect that, as more companies figure out that a 2-Tier system (instead of just 1 or the other) works better, the bad guys will start getting sneakier.

Bottom lines?...

1) Nice win here, as good as could be hoped.

2) If you do notice some form spam starting to make a comeback somewhat later, please let us know at Support. This is a "won battle" - but the war is never over.

3) If you are ever expecting a form submission that does not come in, check with the person who was supposed to send it. If he did, please let us know because we're taking the human monitoring off now. (I'm saying this just to cover the remote possibility.)

All the best,
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