Help Elf here again.
Due to unfortunate miscommunication (er, Ken did not use that exact adjective!), the information I provided in the first post about the database downtime tomorrow (Wednesday) is incomplete.
First, it's not routine maintenance. It's fairly big, in fact. The sysadmin team is overseeing installation of new, bigger (more powerful) hardware for the database software. It's part of a larger upgrade that we're planning for our hardware.
This is a significant investment in SiteSell's ability to handle SBIers' future business growth. You may see a slight speed gain, but this is really about even greater reliability and planning for your expansion.
The bad news? Yeah, I knew you'd ask.
There's a higher risk to this than routine maintenance...
- There's a 50% chance that everything will be completed in 15-30 minutes.
- There's a 45% chance that things won't go perfectly, but will be completed within 1-2 hours.
- And there's a 5% chance that the hardware has some sort of failure. If that happens, the downtime could be anywhere from 8-24 hours.
Don't ask me how they get 45%!
I suspect they just need to make room for that 5% chance that the new hardware may not live up to vendor promises.
We reduced those odds as much as possible before putting it into production by testing the heck out of it. But you only know that all is well when it faces the volume and variability of real life.
In short, it's kind of like studying for a trigonometry exam in high school. All should go well if you've done your homework. But you never know what you can't have known...
The worst case is a very specific kind of problem (less than 1% chance) that happens at exactly the wrong time. That could cause an outage of up to 24 hours to repair as we restore the old system, then scream at our vendor... after you scream at us!
Yes... u-no-wat does flow downhill.
The important question you're asking by now is this...How does that affect me?
Here's what happens, whether it's a 10 minute outage or 12 hours....1) Site Accessibility:
Your site(s) will still be fully accessible
to all of your visitors, plus the search engine spiders. Anything involving the database (ex., C2 submissions, form submissions) won't work, though.2) SBI! Tools and Login:
All the SBI! tools will be unavailable. You will not be able to send any emails. (However, any that are sent to
you during the downtime will appear in your SBI! Webmail once we're live again.)3) Forums:
The forums will not be available because you won't be able to log in. (That's in addition to the forums downtime tonight). 4) Support
: It will also be down. So if you have any technical issues that you need to contact Support about, please note that there'll either be no delay (if all goes well) or answers will take somewhat longer, depending on outage duration.NOTE:
If you have a scheduled newsletter mailout for tomorrow, you may want to delay it. If all goes well, you could then reset the date to the planned schedule.
I'm being extra-cautious with this note, since this has a small percentage chance of a longer downtime. It'll be a bother for you, but your site(s) remains open for business
We'll be letting you know when we "go dark" on Facebook and we'll update there, too...https://www.facebook.com/SiteSell
If all goes really well (50-50), you'll have just enough time to take a "bio break" and get a fresh coffee. If it takes longer, either take a well-deserved break or use the downtime to lay out another page or to plan some social media posts.
When it's completed, we'll announced it on FB and you'll have access to all the SBI! tools again. Here's that FB URL again..https://www.facebook.com/SiteSell
Sorry for messing up on the post, as well as for the bother. We really try to keep scheduled downtime to the absolute minimum (ex., we group smaller projects together).
But this is a larger hardware investment -- we keep these as simple as possible (i.e., we don't combine with any other upgrades).
I'll see you on the other side.