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Moderator: Debs from SiteSell

#1373873 by Susan from Ash Flat
Thu Jun 15, 2017 1:38 am
Is there supposed to be a time-lag before the 301 redirect becomes live/active?

I did a rebuild/delete/redirect today on a page on the fidosavvy site and then tested the 'old' links and the redirect wasn't working. I figured it might take an hour or two and I didn't want the broken links just sitting there so I manually changed them one by one.

BUT I left one so I could check later to make sure the 301 was in fact working...... but even now, hours later, the old link to the new page doesn't work :shock: I click on it and literally nothing happens.

The redirect shows up in the 301 library and looks okay, so not sure if I've done something wrong or just being impatient... should it take time or is something not right?
#1373939 by Help Elf from SiteSell
Thu Jun 15, 2017 3:48 pm
Hi Sue. Please contact Support. They'll have a dev guy look at it for you. Be sure to include the old (redirected) URL and the new one.

#1373973 by Harvey from Woodbridge
Thu Jun 15, 2017 10:14 pm
Sue, I'd be wary of doing any 301 redirects for now. All the 301 redirects I have tried actually do a 302 redirect -- quite a different thing.

I've written to Support about this, and have been assured that they are looking into this urgently. Haven't heard anything in over 24 hours, though.

All the best,
#1374448 by Harvey from Woodbridge
Tue Jun 20, 2017 10:51 am
Hi Joe and Mary,

I've heard nothing back from Support since June 14th. I'll chase it up and let you know.

The reason this concerns me is that 302s are temporary redirects. You're saying to Google that you want them to keep indexing the original page but temporarily send visitors to the new page. See this excellent video for more... ... ard-friday

That said, I could be worrying about nothing...

1) Google recently said that all 30x links carry page rank.

2) The page that I redirected to is now indexed by Google (just like if I'd used a 301).

3) My technical knowledge is limited, so I'm sure there's a perfectly rational explanation behind SiteSell's decision to use 302 redirects, not 301s.

It would be nice, though, to get an official response on this from SiteSell. :D

All the best,
#1374458 by Harvey from Woodbridge
Tue Jun 20, 2017 1:52 pm

Hi again. Just heard this from Support...

I have checked with the programmers and I am afraid this
is not going to be a quick fix. Due to the possible impact on
other processes they will be working on resolving this over
the next week and it should be released early next week.

All the best,
#1374465 by Clayton from Coe Hill
Tue Jun 20, 2017 3:14 pm
Hi Harvey,

The developers have got some wires crossed while discussing this with the support team.
I'm reviewing the fix for this issue right now and expect it to be out in the next day or two.

Thank you for reporting on the issue so we could get it fixed
#1374662 by Harvey from Woodbridge
Thu Jun 22, 2017 10:46 am

Thank you, Clayton.

I've just had word from Support that the issue is resolved. I checked it, just out of curiosity, and all is indeed well...

Screenshot 2017-06-22 10.41.22.png
Screenshot 2017-06-22 10.41.22.png (45.68 KiB) Viewed 714 times

A big thank you to SiteSell for sorting this out.

All the best,
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