Using PayPal in SBI!. For services. Plug-n-play shopping cart. E-goods. Other uses?

Moderator: Bernie from RV'ing in Western USA

#1395060 by David from California
Tue Mar 27, 2018 12:55 pm
I bought an item off eBay for $60.00. The seller included a coupon discount of $15.00.

The total price was $45.00. eBay sent me a confirmation of the transaction showing the discount and $45.00

On Paypal I was charged $60.00.

I contacted the seller and sent screenshots showing the problem. He refused to credit me the $15.00.

I registered a complaint with Paypal including screenshots clearing showing what my purchase was and the what I was charged. They denied my claim. I appealed. They denied my claim without explanation.

I tried to file a complaint with eBay. They denied it saying that Paypal would not accept the complaint.

Neither eBay nor Paypal was user friendly through any of this.

I registered a complaint to the BBB but I don't know what good that does.

I'm not worried about the $15.00 but I am really bothered by the lack of help or recourse with Paypal and the fact that the seller (a big Chinese company) can continue to get away with posting coupons and then charging full price..

Have you had any issues of this type? Is there any further recourse?
#1395098 by Chase from Dillsburg
Wed Mar 28, 2018 12:14 pm
Have you tried calling Paypal and actually talking to someone? They can be very helpful over the phone.

I'm kind of surprised that Paypal wouldn't take your side. I've never had issues as a buyer but if ever someone I've sold to files a complaint Paypal is all over me.

#1395107 by David from California
Wed Mar 28, 2018 2:05 pm
Hi Chase, no I didn't try calling them. I'll do that and see how it goes. Thanks!
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