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#1373858 by Cari from
Wed Jun 14, 2017 10:27 pm
Do you ever 'pic' pictures via SBI and save them only to find they aren't in your image library? Whats the solution? Sometimes they show up a few hours afterwards but not always.
#1373935 by Kim from SiteSell Support
Thu Jun 15, 2017 3:18 pm
One thought, the description name you provide is no longer the file name at PicMonkey. The file name will be what you name the image before you upload it to PicMonkey via Pic It!.

So if the file name is "007.jpg" and the description name is "flowers", it will save it as 007.jpg in your Image Library and "flowers" will be the description you see when you mouse over the image.

I took a look in your Image Library and see photos in this file name formation...


Could these be some of the images that you used with Pic It!?

If not, do you get an error message at PicMonkey or does it appear that the process completes successfully and it says the image has been added to your Image Library?

#1374427 by Cari from
Tue Jun 20, 2017 3:19 am
Thanks Kim - I usually do change the image name and it does say it's saved successfully. And I can usually find them a few hours later.

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