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#1348388 by Briar from Spanish Town
Wed May 25, 2016 7:01 pm
When click on the video guide or video demo (in site build it) the window pops up but nothing appears in it. What software would I be missing?

I am using a Macbook Air, OS X Yosemite.

#1348390 by Jeff from
Wed May 25, 2016 7:36 pm
Hi Briar.

You probably don't have a Flash plug-in for your browser.

Try downloading one of the videos and see if it plays from Quick TIme or other app. If it plays, then it's like a browser issue, which probably is a Flash issue.
#1348439 by Briar from Spanish Town
Thu May 26, 2016 2:35 pm
Hi Jeff,

Thanks for your comments.

I downloaded it - but it ends up being a folder with lots of files. Which file would "start" it?

I also installed flash player and ensured the the java script is enabled.

But online the videos still won't play. Interestingly the Brainstorm it video plays. But the guide videos are empty except for the top menu banner.

More assistance please. :-)

#1348470 by Briar from Spanish Town
Thu May 26, 2016 7:58 pm
Hi All,

I have it working online....

Apparently, to get the flash player working, I had to turn my computer off and turn it back on. :-) Hahahaha
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