Fri Apr 13, 2018 9:18 pm
I set up an account with Zoho last spring. I wish I hadn't... Most visits there are OK, but they don't recognize my password and require me to reset it just about every time I need to log in. (I usually stay logged in, as my computer is secure here, but whenever I clear my browser cache and cookies I need to log in again.)
This is a problem, because when I registered they asked for a cell phone number, so I gave them my husband's. (I don't have one.) I haven't been able to change my contact info over to my email with them. They are also very slow to respond, so it's very hard to get a new password set.
A week ago I tried to log in (with the exact password I'd saved from the preceding time), and when I couldn't, I wrote to them from my email address explaining the situation and providing all kinds of identification, including the verification code and CNAME from the registration process.
They say it's not enough. This is the latest message they sent
Thank you for writing to us.
We apologise for the inconvenience. The attachment which you provided is not sufficient for the validation.Kindly attach the screenshot of the domain validation and MX records so that we can provide you the password link for the [Email Private]
Kindly login to your domain management page and create a CNAME record with hostname ZAC22060552, point it to domain.zoho.com and set TTL to 1 hour . Please provide us the screenshot of the page where you have updated the CNAME in your DNS zone file page.
Please click on the below link for Domain validation.
https://adminconsole.wiki.zoho.com/doma ... ation.html
Kindly go through the above mentioned links. If you are unable to get these information please contact your domain provider who will be able to assist you in taking up the screenshot of domain validation.
Once we provide the password reset link you can login to accounts.zoho.com using [Email Private] --> my profile info --> add recovery phone number after which you can use new phone number to recover your password.
It looks to me like I need to repeat almost the whole registration process-- and they'll still want a phone number rather than email address from me!
I can't even find the SBI instructions for changing to Zoho anymore. I so wish I had never changed! (I was worried about new students contacting me and their messages being deleted if I hadn't whitelisted them.) I have found Zoho very difficult-- & Support is slow-- understandable since it's free...
How do I "log into [my] domain management page and create a CNAME record"? Can Support help me, or should I try to get a Sitesell Professional? (I was trying to save the expense, but it looks like I will need help!)
Thanks for any advice or explanations-- I'm in over my head!
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