SiteSell Support Update.
Support has had a number of interactions with SBIers regarding the suspension
of their SBI! or NPI! domain(s). However, while investigating the scope of the
suspensions we determined there are a number of SBIers who have not contacted
support and may not be aware of the suspension of their domain(s).
For this reason, we have taken a proactive action to get those domains unsuspended
and live again. The registration contact for those domains still listed as suspended
has been updated to an internal SiteSell address. The domains were verified and are
no longer suspended.
Support is in the process now of individually contacting the owners of those domains,
using the SBI! account e-mail contact (so I hope everyone has at least updated that
information as necessary
The e-mail will explain what has happened, alert you to the fact that your domain
registration needs to be updated and provide instructions on how to do that. Once
you update the contact information, you will be sent a verification e-mail to confirm
it is a valid contact, in compliance with ICANN's new stricter requirements.
Moving forward, anytime you make changes to the registration contact information,
a verification will be sent. So, please keep an eye out for it. The only exception is if
an e-mail has already been verified (i.e. the address is associated with another domain
you have registered and has been verified). In this case, no verification e-mail is sent.IMPORTANT NOTE:
Your domain management login is NOT the same as your
SBI! login for security reasons. Domain registrant information is managed in a different
interface for your protection.
Although we provide this information in our documentation (i.e., order confirmation,
your My Account area, the forums, annual reminders, etc.) it is sometimes still
Much of this following information is in Ken's original post here, but I'll mention
You received the login in your SBI! MAIL post domain registration e-mail. For NPI!
domains it will be in the post registration e-mail with subject line "Your NPI! domain
has been registered." If you no longer have that e-mail, please contact support and
we will re-send it to you...http://support.sitesell.com/contact-support.html
Support has been working as quickly as possible to get domains back up. However,
the issue is preventable with just a little housekeeping on your end!...
It may be a proactive measure on your part to check that your contact for
your domain registration is still valid. We periodically send you an e-mail to
remind you to update your contact information in the WHOIS database.
If you do not have privacy enabled, you can check the registration directly at
Just enter your domain name (no "www." at the beginning)
If you have privacy enabled, you can log into the domain management area
directly, using the login for that interface from the SBI! MAIL e-mail (or "Your
NPI! domain has been registered" e-mail)...http://build.sitesell.com/manage.html
Alternatively, support is happy to check it for you and assist if necessary
with instructions to update the information.
Additional Note: If you see that your registrant and/or administrative contact
is a sitesell.com address, you are among the group of domains that we have
verified for you. You should be receiving an e-mail from support in this case.
All the best,
Head of SiteSell Support